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About Us B2B FAQ

Payment and delivery

Payment

Payment methods:

In case payment is not completed within 24 hours but later, we will send you the chosen product if available at that time. If not available, we will offer you alternative but available product. If customer (hereinafter: "Customer"), does not accept alternative product, 365 Coffee will return to Customer a total amount paid decreased for bank transaction cost.
Our Subscription box should be paid up in advance within 24 hours from its order.

Our prices already include Croatian VAT. You should receive an invoice after the payment.

Delivery

Once the payment is visiable on our account, we will commence with delivery process.

Please note that delivery is available within Croatia only. We use DPD Croatia for package delivery (hereinafter:"DPD" or "Delivery carrier"). Monday to Friday are working days. Product delivery will be completed within 7 working days following the payment moment except for the islands not connected to the mainland with bridge and places where DPD usually does not deliver packages daily. In these exceptional situations delivery could last longer than 7 working days.

For delivery on these specified places please check the link below:
https://www.dpd.com/hr_en/home/produkti_i_usluge/classic_usluga/hrvatska

Our subscribers can expect their monthly coffee package within first 10 days of specific month, except those living on islands not connected with a bridge or places where DPD does not deliver packages on daily basis. For delivery rules on these specific places, please follow the above link.

We encourage you to check delivery schedule periodically at DPD official web. We will not be responsible for eventual changes in any delivery schedule.

DPD will inform you about delivery time via SMS or by e-mail. In case of unsuccessful delivery, DPD will leave you a note. Afterwards, DPD will try to deliver a package again, and in case of another unsuccessful delivery, will leave you a second note. After two unsuccsesful delivery attempts, DPD will try to get into contact with you as a Customer within 5 working days. If you do not react in this period, the package will be returned to us.

In case Customer do not recieve the package or the note (of unsuccesful delivery) in expected period, Customer should inform us in order to try locate the package or send the alternative one.

Delivery cost is 27,00 HRK, except for Zagreb which is free of charge. For all orders above 400,00 HRK within Croatia delivery is free of charge.

If Customer refuses to accept the product that has been ordered and paid, even though being in proper condition, 365 Coffee keeps the right to charge the Customer additionaly with the package transfer back fee.

The delivery is performed under the terms and conditions prescribed by DPD and it is considered to be completed once given to the Delivery carrier. We cannot effect on the time of delivery or possible complications that might happen during delivery handeled by DPD. Customer should confirm the receipt of the package by signing delivery list.